Store Terms

We aim for you to receive your products within four weeks from the date you placed your order. In most cases you will receive it sooner. All UK orders are sent using Royal Mail 2nd class post, who aim to deliver within 3-5 working days from despatch. Deliveries to Europe are sent using Royal Mail’s airmail service, which can take 3-4 weeks to arrive.

If there are any shortages in the order, which you have not been notified of by Insight for Living UK (“the Charity”), or items are damaged, please email our listener ministry team. Your packing slip should be inside your package.

You can find details about our returns policy on our Store FAQ page.

If you have additional questions, please email our listener ministry team. Thank you.